I am a new Porsche owner. I have had work done at RAGS and have found Ted to be helpful and patient in explaining ... well... just about everything to a newbie like me which is amazing since he has a lot of work to get to. He takes the extra time, does good work and is reasonably priced for my beer budget. Oh and did I mention kind? Thank you for being my mechanic. I will never take my car to anyone else! Looking forward to the next appointment that keeps this "vintage" Cayenne flying on the road!
I have been a client of RAGS for twelve years, and have always been a happy customer. Ted is knowledgeable and service oriented, and a straight shooter. My E500 runs beautifully because it is cared for by a true professional. Forget the local German car dealers -- Ted has deep and broad knowledge and experience with Mercedes and BMW. He's taken care of a couple BMWs and another Mercedes for me, and I have always been completely satisfied with his work, and his willingness to accommodate my schedules and needs.
I have owned a Porsche Boxster for nearly 3.5 years and whenever I needed something done on this car that requires something more than basic skills I rely on Ted. When I first met Ted I was greatly impressed by his honesty and being so upfront. He would say he did not like the boxsters since he considered them to very fragile and unreliable cars (Ted, if I am saying something wrong it is without any bad purpose). I was asking him about a preventive, unofficial very expensive preventive work. While other mechanics in the area would greatly recommend that several thousand operation, Ted approach seemed to me very honest "Why do you want to spend so much money on something that you have no indication is going to happen and which is not even done by the Porsche company?". Same kind of situation happened when I was thinking about changing the springs and strouts... rather than Ted signing up for this expensive labor he suggested just replacing the already consumed tires, and checking improvements: that worked. . In summary, his attitude reflects very clearly to me that he is never trying to make any amount of $$$ on totally unnecessary works on your car. That, to me, is a truly indication of honesty and, BTW, my 20 year old car is running pretty well taking into consideration its age and that every now and then it requires some care.
Only Theo, owner of Rags, touches my Mercedes E350. He's kept my car running just like new for the past five years. He does periodic maintenance (oil, filters, alignment, etc) and he's replaced the a/c. His work is excellent and timely. He's a fully certified Mercedes mechanic.
Had a first time experience here after a bad experience elsewhere. Appreciated the up front info I was given and more than pleased at the price.
Rags German Auto is a US Car Repair based in Kailua Kona, Hawaii. Rags German Auto is located at 74-5626 Alapa St #12, Kailua-Kona, HI 96740, USA.
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